Frequently asked questions

Vellbourne is inspired by timeless Australian style and focuses on considered, feminine design. Each garment is selected with attention to fabric, fit, and construction, making the pieces suitable for everyday wear as well as more refined occasions. The collection emphasises clean lines, balanced silhouettes, and understated detailing designed to fit naturally into a modern wardrobe.

Yes, we offer free standard shipping on all orders delivered within Australia. Orders may be fulfilled through our international fulfillment partner and dispatched from our fulfillment facility in China.

Orders are usually processed within 1 to 2 business days. After dispatch, standard delivery with YunExpress usually takes 6 to 9 business days. Total estimated delivery time is 7 to 11 business days.

We currently deliver orders only to customers within Australia.

Customers may request a return within 30 days from the date of delivery as long as the item is unused and in its original condition. Customers are responsible for return shipping costs for normal returns. Approved returns must be sent to our return facility in China. Please contact support before sending any return.

Approved refunds will be issued within 10 business days to your original payment method. Depending on your bank or card provider, it may take up to 14 business days for the refund to appear.

If you would like to exchange an item, begin by contacting our customer support team. Our team will guide you through the exchange process. In some cases, we may advise you to return the item for a refund and place a new order for the correct product. If a return is required, the approved return must be sent to our return facility in China. This ensures clear processing and accurate stock handling.

We accept Visa, Mastercard, American Express, Apple Pay, Shop Pay, Maestro and Google Pay. All payments are securely processed and encrypted.

Yes. Your privacy and security are our top priorities. Vellbourne uses secure checkout technology and never stores your payment details.

If your tracking shows delivered but you haven't received your order, please first check with anyone else at your address and look for a delivery card from the courier. If you still can't locate it, email us at support@vellbourne.com with your order number and we'll investigate with the carrier.

If your order hasn’t shipped yet, we may be able to make changes. Please contact us as soon as possible after placing the order and we’ll do our best to accommodate.

No worries we’re here for you. Just drop us a message at support@vellbourne.com and our friendly support team will be happy to assist.