Shipping policy

Effective Date: 18-08-2026
Last Updated: 09-09-2026

Vellbourne ships to customers across Australia. This page sets out what delivery costs, where your parcel comes from, how long it usually takes, and what happens if something goes wrong.

Delivery cost

Standard delivery is free on every Vellbourne order within Australia. There is no minimum spend, no surcharge at checkout and no separate handling fee. The amount shown at checkout is the amount you pay.

Where we deliver

Australia only. We do not ship to any other country at this time. Parcels go to the address entered at checkout, so please check it is complete and correct before paying, because a parcel cannot be redirected once it is with the carrier.

Where your order ships from

Vellbourne is a business registered in the Netherlands that sells to Australian customers. Stock is held and packed by our fulfilment partner in China, and parcels are sent from there straight to your address in Australia. The delivery country does not change: Australian orders are delivered in Australia.

Processing time

Orders are checked and packed within 1 to 2 business days after payment clears, Monday to Friday. An order placed on a weekend or a public holiday starts processing on the next working day. You receive a confirmation email with tracking as soon as the parcel leaves our fulfilment partner.

Delivery time

Standard delivery with YunExpress usually takes 6 to 9 business days after dispatch. Counting processing, most orders arrive within 7 to 11 business days of being placed. Business days exclude weekends and public holidays. These are estimates based on the carrier usual performance, not guaranteed arrival dates.

Tracking

Every order ships with tracking. When your parcel is dispatched you receive an email with the tracking number and a link so you can follow it. If 3 business days have passed since your order was processed and you still have no tracking, email us and we will chase it.

If delivery runs late

Sometimes a parcel takes longer than the estimate. The usual reasons are carrier backlogs, severe weather, busy shopping periods and public holidays. These are outside our control, but if we can see an order is badly delayed we will contact you and tell you where it stands.

Parcels returned to the carrier

A parcel can come back if the address was wrong or incomplete, if nobody collected it, or after repeated failed delivery attempts. We will email you to arrange another delivery. If the parcel came back because of details entered incorrectly at checkout, a further delivery charge may apply.

Contact us about a delivery

Company name: Vellbourne
Registered address: Van Lennephof 28, Oss, Noord-Brabant 5343 JE, Netherlands
Market country: Australia
Email: support@vellbourne.com
Phone: +61480009431
Website: vellbourne.com
VAT number: NL003480517B18
Chamber of Commerce registration number: 80732801